Questions
We received an e-mail from a Senior’s mom the other day, and after I answered it, I realized that her questions were quite common, so I thought I would share that letter and response…
Fritz and Wendy,
First… Emily and I would like to thank you and your family for a great senior picture experience! Both Emily and I were a bit nervous going into it, but you guys made it fun… thanks so much, the memory will last a lifetime!
*Thank you so much for your kind words. We really strive to make the experience enjoyable, and it is always nice to hear that it worked. We, too, had a wonderful time. You and Emily were loads of fun, which is a big part of the reason we were able to capture so many great images. It helps, too, when the subject is as helpful as Emily was.
Second… I want to start purchasing pictures after the Christmas holiday, and have a question. On your Web site, you list a package price of 112 wallets for $96.99. On the day of Emily’s sitting, we talked about mixing the wallets to total 112, but when I go to each individual picture, that option isn’t available. How do I order the 112 picture package?
*When you click on an image, the screen shows all the prices and sizes. Second from last option is “Packages & Collections.” If you click on that, the wallet packages show up.
Third… Is there anything I need to do for Emily’s yearbook picture, or do you guys handle that? I don’t want to wait until after the deadline to discover I was supposed to have arranged something.
*Emily’s yearbook image is already at the school, so no, there is nothing you need to do there. I, too, don’t want to have problems with the yearbook image, which is why I have the student and/or parent select the image for the yearbook during the session, so I can then edit and prepare it for publication, and get it sent right off. I generally have the image to the school the day after the session, and I did this time, as well.
Fourth… Do we wait until after our first purchase for the three digital files? Do we get to pick them?
*You don’t have to wait to select the digital files, and you most certainly get to choose them. Simply e-mail me your choices, and I’ll get them sent out via return e-mail, usually the next day.
Ok, I think I’m about questioned out for now, but I want to say thanks again for the great experience, and look forward to hearing back from you.
*Please feel free to keep up the questions, I don’t mind, and they help eliminate confusion – always a good thing. If you ever need a quicker answer, feel free to text me at 989-292-0612. Thanks again for choosing us.
